Customer Service Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

Minimum requirements
Matric (Grade 12)

Valid driver’s license

2–3 years’ frontline, face-to-face customer service experience

Willingness to transfer between stores within the region as required

Competencies

Strong organisational and coordination skills

High attention to detail and accuracy

Excellent communication, collaboration, and people management abilities

A proactive, solutions-driven mindset with a passion for customer satisfaction

Adaptability in a fast-paced retail environment and confidence handling multiple priorities

Proficiency in MS Office (Excel, PowerPoint, Outlook)

Key responsibilities

Champion Customer Experience

Lead by example to deliver outstanding customer service daily.

Resolve customer queries and complaints with care and efficiency.

Collate and analyse feedback from customers and colleagues to enhance service delivery.

Maintain Store Excellence

Ensure flawless execution of Store Operating Procedures (SOPs).

Facilitate regular audits address any areas of non-compliance.

Maintain exceptional store standards of cleanliness, safety, and presentation.

Communicate and Connect

Facilitate clear and consistent communication within the team and with customers.

Share success stories and key updates with internal and external platforms — including the local newsletter!

Develop and Empower People

Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.

Collaborate with management to ensure development goals are achieved.

Administration & Projects

Manage administrative tasks accurately and timeously.

Support and lead ad-hoc projects, including the development of project plans and timelines.

Lead with Purpose

Drive local social responsibility initiatives that make a difference in your community.

Manage administrative tasks and projects efficiently and accurately.

Take ownership of your own performance and development through proactive leadership and accountability.

Closing date: Friday 30th October 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are

Pick n Pay is hiring for this full-time position in Western Cape.

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Full-time positions like this one are ideal for building real-world experience. Even if you don't meet every requirement, applying shows initiative — and many employers value attitude over experience for entry-level roles.

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