GRADE A/B - HOTEL SECURITY SENIOR SUPERVISOR
Employer
Fidelity Services Group
Location
Western Cape
Contract
Full-time
Role Overview
About the Role
We are seeking dedicated and professional Hotel Security Officers to join our team at a prestigious FIVE-STAR hotel. In this role, you will focus on ensuring the safety and security of our guests and staff while maintaining a welcoming atmosphere. Your ability to communicate effectively and present a neat appearance will be key to your success in this guest-facing position.
Key Responsibilities
- Monitor and patrol the hotel premises to prevent and detect signs of intrusion or suspicious activity.
- Respond promptly to incidents, including but not limited to security breaches, disturbances, and guest inquiries.
- Ensure that security equipment, such as CCTV cameras and alarm systems, is operational and report any malfunctions to management.
- Provide excellent customer service by assisting guests and addressing their security-related concerns.
- Collaborate with hotel management and staff to uphold safety protocols and enhance security measures.
- Maintain accurate logs and reports of daily activities, incidents, and observations.
- Conduct regular checks of guest areas, ensuring a secure environment at all times.
- Participate in training and development programs to enhance your security skills and knowledge.
Requirements
We are seeking dedicated and professional Hotel Security Officers to join our team at a prestigious FIVE-STAR hotel. In this role, you will focus on ensuring the safety and security of our guests and staff while maintaining a welcoming atmosphere. Your ability to communicate effectively and present a neat appearance will be key to your success in this guest-facing position.
Key Responsibilities
- Monitor and patrol the hotel premises to prevent and detect signs of intrusion or suspicious activity.
- Respond promptly to incidents, including but not limited to security breaches, disturbances, and guest inquiries.
- Ensure that security equipment, such as CCTV cameras and alarm systems, is operational and report any malfunctions to management.
- Provide excellent customer service by assisting guests and addressing their security-related concerns.
- Collaborate with hotel management and staff to uphold safety protocols and enhance security measures.
- Maintain accurate logs and reports of daily activities, incidents, and observations.
- Conduct regular checks of guest areas, ensuring a secure environment at all times.
- Participate in training and development programs to enhance your security skills and knowledge.
Requirements
- Valid Grade A/B Psira Certificate
- Atleast 3-5 years experience in a supervisory role or hospitality setting
- Well Spoken in English and can communicate fluently
- Neatly groomed individual
- Computer literate
- Matric
- Should be able to travel to Cape Town, Tokai areas
Additional Qualifications
- First Aid, Fire Fighting, Health and safety certification.
- Additional language proficiency is a plus.
- Familiarity with security technology and systems.
We are committed to creating a diverse and inclusive workplace. We encourage all applicants to apply, and we adhere to the principles outlined in the Employment Equity Act.
About Fidelity Services Group
Fidelity Services Group is hiring for this full-time position in Western Cape.
Why This Is Good for Starters
Full-time positions like this one are ideal for building real-world experience. Even if you don't meet every requirement, applying shows initiative — and many employers value attitude over experience for entry-level roles.
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